Transparency Report
What government and law-enforcement requests we receive, how we respond, what data we actually hold, and our commitment to notify you when the law allows.
Reporting period
This report covers requests received from the launch of Halo service through June 30, 2026. We intend to update it at least once a year. The figures below are the counts as of the date at the top of this page.
Government requests
The table below summarizes the legal demands we received for subscriber information during the reporting period, grouped by the type of legal process and the standard required to compel it.
| Request type | Received | Produced data |
|---|---|---|
Subpoenas Subpoena for basic subscriber and transactional records | 0 | 0 |
Court orders Order under 18 U.S.C. § 2703(d) or similar | 0 | 0 |
Search warrants Warrant on probable cause | 0 | 0 |
Wiretap / pen-register orders Real-time interception or dialed-number capture order | 0 | 0 |
Emergency requests Good-faith emergency involving danger of death or serious injury | 0 | 0 |
National security demands NSL or FISA process | 0 | 0 |
How we respond
We disclose customer information only when we are legally required to, and we hold requests to the standard the law sets:
- We require valid legal process appropriate to the data sought - a subpoena, court order, or warrant as the law demands.
- We push back on requests that are overbroad, defective, or not narrowly tailored, and we require a warrant for content where the law requires one.
- We produce only the specific data described by the order - never more.
- Emergency requests are honored only where there is a good-faith basis to believe there is a danger of death or serious physical injury, and we document each one.
Our detailed process for law enforcement is on our Law Enforcement Guidelines page.
Notifying you
We believe you have a right to know when the government seeks your information so you can challenge it. Our policy is to notify you before we disclose your information in response to a government demand, unless we are legally prohibited from doing so (for example, by a non-disclosure order) or unless there is an emergency involving danger of death or serious injury.
When a non-disclosure order expires or is lifted, we intend to notify affected customers where practical.
What data we hold
The most effective privacy protection is not retaining data in the first place. Our general retention windows:
- Call detail records and messaging metadata - up to 18 months, consistent with FCC record-keeping obligations for carriers.
- VPN connection metadata - deleted within 24 hours. We do not log browsing activity, traffic content, DNS queries, or the sites you visit.
- Secondary-number message content - kept while the number is active and for 30 days after it is released.
- Account information - kept for the life of your account plus 90 days, unless the law requires longer.
We do not keep the content of calls or messages on your primary line. Full detail is in Section 11 of our Privacy Policy.
Warrant canary
As of the date at the top of this page, Halo has not received any national security letter, FISA order, or other classified demand that we are prohibited from disclosing. We intend to update or remove this statement if that ever changes. The absence of an update should be read with appropriate caution.
Contact
Questions about this report or our practices: support@switchtohalo.com. Law-enforcement officials should follow our Law Enforcement Guidelines.